Frequently Asked Questions

Have a look at some of our responses to frequently asked questions we’ve received from customers.

When a credit provider (such as a bank, lender or retailer) does not receive payment on an account for a specific amount of time, they may decide to hand it over, or sell it, to an external company for collection. DMC is one such collection company, and is trusted by these credit providers to treat their customers fairly and resolve their debt.
For customers who agree to pay on debit order, DMC may be able to offer a flexible and affordable deal, including no further interest or fees, and a generous upfront discount. Payment via debit order is generally more cost effective and beneficial than any other traditional means, and thus enables us to offer a better deal.
In the event of a missed payment or debit order failure, DMC requires you to provide a new deduction date or make good on the outstanding amount. We may also use debit-order tracking to collect all or part of the overdue amount.
Where your elected due date falls on a weekend or public holiday, we will adjust your deduction date to enable us to deduct your instalment on the last business day before your elected date.
You can elect the day and frequency of debits in any month.
DMC will have entered into an agreement with the original credit provider, either to take over its collections or to purchase certain of its debts. In such cases, only DMC will have current information relating to the outstanding debt and will ensure that payments are correctly and timeously allocated.
DMC wants to resolve your debt fairly. Please contact us, and we will be happy to discuss your options. Alternatively, you can log in to DMC Online to see what discount is available on your account, and set up an easy payment arrangement. If DMC has purchased the debt, we are in a better position to offer you a favourable discount, which could save you a lot of money.
It depends on whether DMC has purchased the debt, or if we are collecting on behalf of another company. If your outstanding debt has been handed over to DMC to collect, we will request the principal owner of your debt to update your credit profile. If DMC owns the debt, we will submit a request to the relevant credit bureau to update your credit profile. Please note that updates can take up to 30 days to reflect on the credit bureau.
Please login to DMC Online to request a settlement letter. If DMC owns the debt we will gladly provide you with a letter confirming that your account is paid up. Otherwise we will request the letter from our client for whom we are collecting the debt.
If you are applying for credit elsewhere, the credit provider may sometimes request a ‘Settlement Letter’. A settlement letter is a letter stating that your account has been paid up (‘settled’). If your account with DMC is paid in full, a settlement letter can be obtained by logging in to DMC Online.
A credit bureau is an organisation that collects information about consumers’ credit history (from the likes of banks and retailers) and puts this into a report. Examples of credit bureaux in South Africa include TransUnion, Experian, Compuscan and XDS.
You can check your credit record with a credit bureau, like TransUnion, which will give you a report on the status of your debt and will let you know if you have any judgments against your name.
If you have a ‘judgment’ against your name, it means that a court has ordered that you must pay your debt to a particular creditor (such as a bank or retailer). The first thing you must do if you have a judgment against your name is start paying off the debt. The judgment will stay on your credit record for five years and may prevent you from receiving further credit. It is possible to have the judgment removed from your credit record before five years is up. In order to do this, you will need to get a ‘rescission of judgment’, but this can only be done once your debt is paid up, and will need the assistance of attorneys.
If you are ‘blacklisted’, it means that your credit profile at the credit bureau shows that you have an account or accounts in arrears, or that you have a judgment against your name.
A purchased debt is a debt which DMC has bought from a credit provider (such as a bank, lender or retailer). As the new owner of the debt, we are often in a better position to offer our customers a more flexible and affordable payment arrangement than the original credit provider.
An outsourced debt is one which a credit provider (such as a bank, lender, municipality or retailer) has requested DMC to collect on its behalf. DMC does not own the debt, but can still offer a simple, fair and trusted way to resolve it.
You can login to DMC Online to get your latest statement, or Contact Us to request one to be sent to your email address.
No, even if an account is fully paid up, it will still reflect on your profile at the credit bureau, BUT it will reflect a positive status of ‘Paid Up’ and will contribute to an improved credit score.
Cybertrac is DMC’s field agent network. If we cannot reach you from our contact centre, we may request one of our field agents to arrange a visit at your residence or place of work. The agent will discuss your debt with you and request you to sign the relevant paperwork for a suitable payment arrangement.
In terms of the Debt Collectors Code of Conduct, we are permitted to contact you during the following hours: 6am to 9pm Monday to Saturday (including public holidays)
To prevent fraud and reduce invalid payment disputes, a new type of debit order called 'DebiCheck' is being introduced in South Africa. It is referred to as an 'authenticated debit order', as you, the customer, will need to electronically confirm or authenticate when choosing to pay your account via debit order. For more information, please visit https://debicheck.co.za
Amendments to the NCA (National Credit Act) have been made with the intention to provide debt relief for over-indebted consumers who earn less than R7 500 a month.
Specifically, these amendments allow for individuals to to apply to the National Credit Regulator (NCR) for debt intervention.

There are criteria for meeting this debt intervention:
- Total 'unsecured' debt owed may not exceed R50,000 (i.e bonds and vehicle finance are not included), and
- The applicant must not have earned more than than R7,500 per month over the preceding six months
An implementation date for these amendments has not yet been set.

Very importantly, it will be an offence for a person to intentionally submit any false information related to debt intervention.