Customer Support

We are here to help you in your journey to resolve your debts simply and fairly. Let us know how we can make your journey easier, by clicking on one of the support areas below, or chat to an agent now using our live chat function.

Manage your account

Login to DMC Online, where you can check your balance, request an account statement or request a settlement letter.

Payment options

Make an affordable payment arrangement using one of our easy payment options.

Improve your credit record

Improve your credit record by paying off your debts as soon as possible, in a way that is manageable and affordable for you.

Query your account

Send us a question about your account from our contact form, or chat to an agent now using our live chat function.

Frequently asked questions

Have a look at some of our responses to frequently asked questions we’ve received from customers.

How did I become a DMC customer?

If we have contacted you, it means your account with the original credit provider (for example a bank, retailer or lender) has been sold to us, or the original credit provider has outsourced (“handed over”) your account to us for resolution. But don't worry, we're here to help you resolve your debt fairly.

Who we collect for?

We have established relationships with most of South Africa's major banks, retailers, lenders and cellular providers. We have earned their trust and strengthened our reputation for ethical collection practices through proven performance and compliance for almost two decades.

  • Login to DMC Online, where you can check your balance, request an account statement or request a settlement letter.
  • Make an affordable payment arrangement using one of our easy payment options.
  • Improve your credit record by paying off your debts as soon as possible, in a way that is manageable and affordable for you.
  • Send us a question about your account from our contact form, or chat to an agent now using our live chat function.
  • Have a look at some of our responses to frequently asked questions we’ve received from customers.
If we have contacted you, it means your account with the original credit provider (for example a bank, retailer or lender) has been sold to us, or the original credit provider has outsourced (“handed over”) your account to us for resolution. But don't worry, we're here to help you resolve your debt fairly.
We have established relationships with most of South Africa's major banks, retailers, lenders and cellular providers. We have earned their trust and strengthened our reputation for ethical collection practices through proven performance and compliance for almost two decades.